Lifetime Warranty

Gem & Hue Limited Lifetime Warranty

Coverage: Gem & Hue offers a limited lifetime warranty on all lab-grown jewelry products. This warranty covers manufacturing defects in materials and craftsmanship, ensuring your jewelry is free from defects under normal wear.

What's Covered:

  • Manufacturing Defects: Includes issues like loose stones, prong defects, and flaws from the manufacturing process.
  • Metal Quality: We guarantee the quality of the metal against defects or deterioration.

What's Not Covered:

  • Normal Wear and Tear: Excludes damage from regular use, accidental damage, loss, theft, or misuse.
  • Alterations or Repairs by Unauthorized Parties: Any unauthorized repairs void the warranty.

Terms and Conditions:

  • Proof of Purchase: A valid receipt is required for all warranty claims.
  • Transferability: Non-transferable and applies only to the original purchaser.

Warranty Claims:

  • Procedure: For covered defects, contact our customer service at info@gemandhue.com to initiate the warranty claim process.
  • Inspection and Repair: Upon approval, the jewelry will be inspected, and Gem & Hue will repair or replace it at our discretion.

Exclusions:

  • Loss of Stones: We do not cover the loss of any stones.
  • Third-Party Repairs: Unauthorized repairs void the warranty.

Lifetime Warranty Shipping:

  • When availing our lifetime warranty for jewelry, customers are responsible for paying for shipping both ways, totaling USD 250 for both ways.

Disclaimer: Gem & Hue reserves the right to update or modify the terms of this limited lifetime warranty at any time.

This limited lifetime warranty reflects our commitment to providing quality lab-grown jewelry and ensuring customer satisfaction. For any questions, please contact info@gemandhue.com.