FREQUENTLY ASKED QUESTIONS

Products

Gem & Hue distinguishes itself by specializing in lab-grown diamonds, employing recycled gold for nearly 95% of its offerings, and exclusively collaborating with suppliers and manufacturers committed to ethical labor practices. Our mission is to inspire a jewelry industry devoid of cruelty. Every piece of our jewelry is hypoallergenic, meticulously crafted, and backed by a lifetime warranty. Additionally, our direct-to-consumer (D2C) approach makes luxury jewelry accessible, while our minimalist and enduring designs facilitate versatile fashion choices.

Gem & Hue's lab-grown diamonds are indistinguishable from mined diamonds in quality and appearance, yet they are ethically sourced and environmentally sustainable. We ensure that our jewelry is hypoallergenic and crafted with the utmost attention to detail, backed by a lifetime warranty.

Absolutely! Gem & Hue offers complete customization options for our jewelry pieces, allowing you to create a unique expression of your style and values. Our dedicated team will collaborate with you to bring your vision to life, ensuring every detail meets our high standards of craftsmanship and sustainability.

Gem & Hue offers a diverse range of diamond cuts for our engagement rings, including round, princess, emerald, marquise, heart, oval, radiant and cushion cuts. Each diamond is meticulously selected from the top 1% for its exceptional quality and brilliance, ensuring a timeless symbol of your love and commitment.

The 4 C's—Cut, Color, Clarity, and Carat Weight—are the cornerstone of diamond quality assessment. At Gem & Hue, we prioritize these factors to ensure that every diamond in our collection meets the highest standards of excellence, certified for authenticity by either IGI or GIA.

Selecting the perfect diamond color and clarity is a personal preference guided by your unique style and budget. Our dedicated support team is readily available to offer expert guidance as you make your selection.

QUALITY

Gem & Hue guarantees the authenticity of its jewelry by sourcing only the finest lab-grown diamonds and using recycled gold for almost all its products. Every piece undergoes rigorous screening, and diamonds larger than 0.50 carats are certified by either IGI or GIA for added assurance of quality and authenticity.

Our direct-to-consumer model enables Gem & Hue to offer fine jewelry at accessible prices without compromising on quality or craftsmanship. By eliminating intermediaries, we pass on the savings to our customers, making luxury accessible to all while upholding our commitment to ethical practices.

Transparency is at the core of Gem & Hue's values. We provide detailed information about our sourcing, manufacturing processes, and ethical standards, empowering customers to make informed choices aligned with their values. Our commitment to transparency extends to our pricing, ensuring honesty and integrity in every transaction.

While Gem & Hue doesn't manufacture diamonds itself, we partner with leading manufacturers who employ cutting-edge technology such as CVD and HPHT to produce top-quality lab-grown diamonds. This process not only ensures superior quality and purity but also eliminates the environmental and ethical concerns associated with traditional diamond mining.

Yes, Gem & Hue's lab-grown diamonds are as durable as traditional mined diamonds, offering the same level of hardness and brilliance. Our commitment to quality craftsmanship and stringent quality control measures ensure that every diamond in our collection meets the highest standards of durability and longevity.

Yes, lab-grown diamonds offered by Gem & Hue are real diamonds, with the same chemical composition, physical properties, and brilliance as mined diamonds. Our lab-grown diamonds undergo the same rigorous screening and certification processes to guarantee their authenticity and quality.

Sustainably created diamonds, such as those offered by Gem & Hue, are produced in controlled laboratory environments using innovative technologies. Unlike traditional mined diamonds, they are free from the ethical and environmental concerns associated with mining, making them a more ethical and sustainable choice for conscious consumers.

Ordering and payment

Placing an order for an engagement ring with Gem & Hue is easy and convenient. Simply visit our website or contact our customer service team via email or socials to explore our collection and discuss customization options tailored to your preferences and budget.

Gem & Hue accepts a variety of secure payment methods, including credit/debit cards, PayPal, and other trusted payment gateways, ensuring a seamless and secure shopping experience for our customers.

Absolutely! Gem & Hue offers complete customization options for our engagement rings, allowing you to create a one-of-a-kind piece that reflects your unique style and love story. Our expert craftsmen will work closely with you to bring your vision to life, ensuring every detail is perfect. Please note that custom orders are not eligible for returns or exchanges.

Gem & Hue offers a range of carat sizes for engagement rings to suit every preference and budget. Our knowledgeable team can guide you through the selection process, helping you choose the perfect diamond size that symbolizes your love and commitment.

For inquiries about bulk purchases or special promotions, please reach out to our customer service team. We're here to assist you in creating unforgettable moments with our timeless and elegant jewelry pieces.

While Gem & Hue strives to offer competitive prices for our luxury jewelry, we understand that every customer's budget is unique. Please contact our customer service team to discuss pricing options and find the perfect piece that fits your budget and style.

At Gem & Hue, we understand the excitement of receiving your new jewelry piece. Our processing time typically ranges from 15 to 20 days, with shipping to the USA taking an additional 7 to 14 days via trusted carriers such as UPS, FedEx, or DHL. Rest assured, we'll keep you updated on the status of your order every step of the way.

Absolutely! Gem & Hue offers elegant gift wrapping options to add a special touch to your purchase. Simply select the gift wrapping option during checkout, and our team will ensure your order is beautifully packaged and ready to delight your loved one.

Shipping and delivery

Currently, Gem & Hue only offers shipping within the USA. Shipping is free and insured for all orders. Delivery takes around 7-14 days via UPS, FedEx or DHL.

Yes, customers can track the status of their orders through the Gem & Hue website. Once your jewelry is shipped, you will receive a notification via email with tracking information.

Yes, all shipments from Gem & Hue are fully insured, providing peace of mind to customers during transit.

Gem & Hue ensures discreet packaging for all shipments, with no indication of the contents visible on the exterior of the box.

Unfortunately, Gem & Hue does not offer the option to choose a specific ship date for made-to-order designs. However, our team works diligently to ensure timely processing and delivery of all orders.

Policies and warranties

Yes, Gem & Hue offers a limited lifetime warranty on all its jewelry products. This warranty covers manufacturing defects in materials and craftsmanship, ensuring your jewelry is free from defects under normal wear.

Gem & Hue's warranty includes coverage for manufacturing defects but does not offer separate insurance options for jewelry purchases.

Changes or cancellations to orders may be possible within a certain timeframe after placement. Customers are encouraged to contact Gem & Hue's customer service team for assistance.

Gem & Hue's policies regarding ring resizing may vary. Customers are advised to contact customer service for assistance with resizing inquiries.

Unfortunately, Gem & Hue does not cover the loss of jewelry under its warranty. Customers are advised to take precautions to safeguard their jewelry.

Returns and exchanges

Gem & Hue offers a 30-day full refund return policy from the date of delivery, with exchanges available.

Customers have the option to buy multiple items from Gem & Hue and can return any items they choose not to keep within the specified return period. However, it's important to note that this practice is not recommended due to the fact that each piece is meticulously crafted to order and involves a significant amount of time and effort.

Refunds from Gem & Hue are typically processed within a certain timeframe after the returned items are received and inspected.

Unfortunately, Gem & Hue's return policy applies only to orders within the United States. Customers outside the US are advised to contact customer service for assistance.

General

Gem & Hue is committed to promoting sustainability, ethical practices, and transparency in the jewelry industry. Through our focus on lab-grown diamonds, recycled materials, and responsible sourcing, we aim to inspire a cruelty-free and environmentally conscious approach to jewelry production.

Customers can contact Gem & Hue's customer service team for assistance with jewelry repairs. Our expert craftsmen will assess the repair needs and provide guidance on the best course of action.

Gem & Hue maintains transparency in its sourcing practices, providing customers with information about the origin and quality of materials used in their jewelry.

Gem & Hue primarily operates as an e-commerce brand, but customers can inquire about physical retail locations through customer service.

Yes, Gem & Hue offers gift cards for customers to purchase and gift to their loved ones. Please contact our customer support for assistance.

Gem & Hue primarily operates online, but customers can contact customer service for assistance with servicing their jewelry.

Customers can use this ring size guide to determine their ring size accurately.